Troubleshooting
Something is not working
Start with the health checks. The plugin adds its own checks to WordPress Site Health at Tools → Site Health, and a failing check usually names the problem before you have to go looking for it. If a check is already telling you something, find it below.
First checks
Start here
Nine times out of ten it is one of these three.
- Open Tools → Site Health → Status and look for any check whose name begins
w3rp_. - Open W3Bullhorn → Sync and look at when the last run happened and what it did.
- Open W3Bullhorn → Bullhorn Connection and verify the connection. A broken connection explains most symptoms.
If you prefer the command line, <code>wp w3rp diagnostics</code> gives you the same answers in one report.
Jobs
Jobs are wrong or missing
New jobs are not appearing
The commonest report, and usually one of four causes. JobsJobs are not updating
Changes in Bullhorn are not reaching the site. JobsA closed role is still reachable
Usually not a fault. Here is why the page stays. SyncThe sync has not run
Scheduling, and hosts that disable WP-Cron. SyncThe board is out of date
What the freshness check is telling you. SyncHitting Bullhorn rate limits
What to do when the API says no.Applications
Applications
Support
Still stuck
Produce a support bundle and send it with your question. It carries the health check results, recent run history and version information, and deliberately carries no candidate data, no secret values and no Bullhorn error text. It saves a round trip of us asking which versions you are on and when the sync last ran.